Which of the following is not a strategy to help build empathy for your users?

Building empathy for users involves understanding their needs, challenges, and perspectives. Conducting surveys allows you to gather quantitative and qualitative data directly from users, helping you understand their opinions and experiences. Observing user interactions provides insight into how users engage with a product, revealing pain points and behaviors that may not be captured through direct questioning. Engaging in user interviews offers an opportunity for in-depth conversations that can illuminate the emotions and motivations behind user actions.

In contrast, explaining the correct solution to users does not necessarily contribute to building empathy. While it may address a specific issue, it doesn't foster a deeper understanding of the user experience or allow for exploration of user feelings and needs. It can, instead, position the designer as an authority rather than as someone attempting to connect with the user on a personal level. Thus, this option does not align with the goal of cultivating empathy, which is about listening to and understanding the user rather than instructing them on what is right.