During what phase do you gather insights about user needs?

The correct choice focuses on the Empathy phase, which is crucial for understanding user needs and experiences. During this phase, designers work to gather insights through research methods such as interviews, surveys, and observations. The goal is to deeply understand the user's feelings, motivations, and challenges. This foundational understanding informs the design process, ensuring that the solutions proposed will address real user needs.

In contrast, the Develop phase typically involves creating and refining design concepts, while the Ideation phase focuses on brainstorming and generating a variety of ideas to solve identified problems. The Testing phase is where concepts are tested against user responses to evaluate effectiveness, not primarily aimed at gathering insights. Thus, the Empathy phase distinctly prioritizes understanding the user, making it the right answer.